I purchased a mushroom-shaped lamp from a seller on Trendyol, but the product arrived damaged. The packaging was poorly done, which likely caused the damage during shipping. I immediately contacted the seller, but it's been an hour, and there has been no response. Their lack of concern for customer satisfaction is frustrating. I've never dealt with such an indifferent seller before. When I tried to leave a review about my experience, Trendyol rejected it, claiming my comment was a meaningless visual, and refused to publish it. This makes me question how transparent Trendyol is with customer feedback. I don’t understand how sellers can knowingly send damaged products, treating customers as if we’re receiving them for free.
My Trendyol order was canceled without my approval, claiming it was damaged during shipping. I placed an order, but it was canceled without consulting me, supposedly due to shipping damage. On top of that, the product's price has increased, leaving me at a loss. As a customer, why am I not sent a ne...
Trendyol has let me down with a recent purchase. They haven't supported the product they offered. They shrugged and told me to cut out the middleman and deal with the vendor directly. The customer care staff I spoke with when I called were impolite and uninterested in helping me. I just want the stu...
On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiti...
The seller on Trendyol sent me faulty goods, and I ended up having to return it. They refused to take it back, fixed it, and then shipped it back to me after I tried to return it. When dealing with a faulty product, I did not anticipate this. Customer care from Trendyol has been completely unhelpful...
I purchased three packs of 750ml Palmolive shower gels from the seller "Kişisel Bakım Merkezi" on Trendyol. The shipping package was haphazardly filled and got damaged during transit, resulting in one of the products being missing. When I contacted Trendyol customer service, they asked me to inform ...
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