Trendyol has been my go-to marketplace for quite some time. Their system now has nearly 10,000 products that I have uploaded. Trendyol recently implemented a new system that displays listings from other sellers beneath mine, resulting in a halt to my sales, even though my trademark is registered. For each of the 10,000 products, they want me to submit a separate report detailing these infractions. Taking care of all these infractions individually seems unreasonable. Sellers like me are taking a hit because they changed systems at random. This is an extra charge on top of the commission fees they already charge us for this pointless task. They keep giving me unreasonable excuses like "it's my responsibility to identify them" when I ask them to remove accounts using my brand. Recently, Trendyol has begun to act in a very irrational manner.
Trendyol locked my product, which broke sales records on August 15, 2024, for a ridiculous reason because it was selling so well. Despite opening multiple requests, they closed my calls saying there was a brand in the listing title. In fact, the listing title is the name of the product, and there is no such brand or trademark. Similarly, while there are 833 listings of the same product, my sales were blocked because I was the top seller and at the top. I paid 300,000 TL in commission to Trendyol in one week of sales. Someone must have been disturbed by my high sales, which is why my listing was closed. My product is an original, licensed, and invoiced product. The listings of other sellers are still active. My closed listing is being sold by another seller. Who will account for my loss and this injustice? I will start legal proceedings this week.
I have been selling on Trendyol for 5 years. I have cataloged my own brand and products with my brand logo and images owned by me. Despite providing my brand registration certificate, Trendyol, a system that exploits both buyers and sellers, does not protect my brand and products. Because other sell...
Since I started using Trendyol, I’ve always been careful about the products I return and purchase. If a product is damaged, and I believe it to be faulty, I first inquire and then proceed with the return. I experienced a similar situation again where the company I bought the product from did not pro...
As a seller on Trendyol, the experience has become incredibly frustrating and burdensome. Even listing a product is a challenge; if it’s a branded item, you can’t list it, even with an invoice. For example, I sell computer parts and upload an invoice, but it gets flagged because the brand name like ...
As a seller with ID 893243 on Trendyol, I constantly face issues where the products I send either go missing or get canceled by the customer due to delays. On January 7th, a customer placed an order. I prepared and delivered it. Ten days later, I inquired about why my package hadn't arrived; they to...
Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have ...
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