Travelex delayed my refund—how can I get it back?

If Travelex has approved your refund but the money has not arrived, first check the refund status and the payment method used.

Check your refund first;

• Verify:
– Your refund request or order number
– The date Travelex confirmed the refund
– The refunded amount
– The bank account, card, or payment method originally used

Gather evidence;

• Save screenshots showing:
– Travelex's refund confirmation
– Your original payment
– Any refund reference or transaction ID
– Your bank or card statement showing that the refund is still missing

Contact Travelex Support and ask them to confirm when the refund was processed, which payment method it was sent to, and whether there is a refund reference you can give your bank.

If Travelex does not resolve the delayed refund, consider filing a complaint on Xolvie to pursue a resolution.