Travelex charged me extra—how can I dispute the fee?

First review the transaction and confirm what the additional amount represents.

Check the charge first;

• Verify:
– The total amount you were quoted
– The amount actually charged
– Any exchange rate, service fee, delivery fee, or card-related fee shown on your receipt
– Your order or transaction reference

Gather evidence;

• Save:
– Your receipt or order confirmation
– Bank or card statement showing the extra charge
– The quoted rate or price
– Any Travelex messages or support correspondence

Contact Travelex Customer Support and explain that the final charge differs from the amount you expected. Ask them to explain the fee, correct any billing error, and refund the disputed amount where appropriate.

If the charge appears unauthorized or Travelex cannot resolve the dispute, consider filing a complaint on Xolvie to pursue a resolution.