I can’t collect my Travelex refund—what should I do?

First check the refund status and allow 2–10 working days for a canceled or non-collected order to return to your bank account. Travelex says collection orders that aren’t collected within 72 hours are canceled and refunded, usually with a £10 cancellation fee deducted.

If the refund hasn’t arrived after that period, contact Travelex with your order/transaction reference, payment details, and collection information so they can trace it. Their UK customer-services team can be reached on 0345 872 7627, and they also provide online chat support.

If Travelex cannot resolve the missing refund, please feel free to share. You can also file a complaint on Xolvie.