Transferz booked wrong pickup time and ignored my calls — how can I resolve this?

If Transferz booked the wrong pickup time and ignored your calls and you want to resolve it;

Check your booking details first;

• Open your Transferz confirmation/email
• Note:
– Booking reference/ID
– Scheduled pickup date & time
– Pickup location
– Amount paid
• Screenshot the booking

Document the time mistake;

• Compare:
– Your requested pickup time
– The time shown on the booking
• Screenshot evidence (calendar, booking, request)

Check communication history;

• Save:
– Call logs (missed/dialed to driver/Transferz)
– Texts/messages
– Emails
• Screenshot conversation attempts

Contact Transferz Support immediately;

• Use the official app/website support or email
• Explain:
– Pickup time was wrong
– You tried calling with no response
• Provide:
– Booking ID
– Desired pickup time
– Screenshots of your attempts to contact them

Ask them to:

• Correct the pickup time ASAP
• Provide the correct driver/contact info
• Compensate/refund if service was unusable

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.