TransferGo Money Has Not Reached My Polish Account

On the morning of September 25, I made a transfer of approximately $1,921 from my own Yapı Kredi account to my own account in Poland through TransferGo. I had previously used this platform several times, and my money normally reached my account within 15 minutes at the latest. Based on that experience, I made the transfer again. However, despite making the transaction at 9:30 a.m. Poland time, the money still had not reached my account even after several hours had passed.

I provided the transaction reference number TG11086275 and contacted you repeatedly through both email and your support channel, but I have not received any meaningful or clear response. I was only told through the chat that the process could take one business day. Since I have never experienced such a long delay with the same platform before, I am seriously concerned and feel that I am being left without a solution.

I request that the full amount be transferred to my Polish account immediately or, alternatively, that the entire amount be refunded to my Yapı Kredi account on the same day. I also request a clear written update on the current status of the transaction and an explanation of why this type of delay has occurred.