Track718 left my shipment on hold without explanation. How can I get my package released?

When Track718 shows a shipment as being on hold without explanation, the most effective way to get it released is to identify the carrier and demand the exact reason for the hold, since Track718 is a tracking platform and the release depends on the carrier, the seller, or customs, depending on the case.

Here are some practical steps:

• Check the last tracking event: Save screenshots showing the “on hold” status, the date, and the location where the shipment was stopped.

• Identify the real responsible party: Verify in Track718 which carrier is handling the shipment. If it’s an international shipment, check whether the hold is related to customs.

• Request the reason in writing: Contact the carrier or the seller asking for the “reason for the hold and the requirements for release.” Request details on missing documents, pending payments, or operational issues.

• Provide what’s needed immediately: If they request an invoice, proof of payment, identification, or authorization, send everything in a single message to avoid further delays.

• Demand clear timelines: Ask for written confirmation of the next step and an estimated release or delivery date.

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