My package arrived damaged using Track718. How can I demand compensation for the damage?

When a package arrives damaged and the tracking was handled through Track718, the most effective way to demand compensation is to claim the damage from the seller and the carrier, since Track718 acts as a tracking platform and does not assume direct responsibility for transportation.

Still, it is crucial to document the case properly.

Here are some practical steps:

• Document the damage immediately: Take clear photos of the outer packaging, inner packaging, and the damaged contents. Keep the package and all original packing materials.

• Check the coverage: Verify whether the shipment included insurance or what level of liability the carrier assumes for damage during transit.

• Contact the seller (priority): Request in writing “compensation for transit damage,” attaching photos, the tracking number, delivery date, and the product value (invoice or receipt).

• Open an investigation with the carrier: Ask for a case to be opened for “shipment damage” so they can assess compensation, repair, or a refund.

• Contact Track718 for technical support: Use their contact form or email to confirm carrier details and leave a formal record of the incident, even though they do not handle payments.

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