Top Top Sembang Media Account Recovery After Changing Phone Number

I am writing regarding a problem with access to an old account in the “Top Top Sembang Media” application. My friend used this app actively and the account was working normally until about three to four months ago. After changing to a new phone number, my friend can no longer log in to the old account. When trying to sign in, the app shows that the account cannot be found. Because the verification and access seem to be linked to the old number, my friend has completely lost access to the previous profile. When I enter the old ID together with the new phone number, instead of opening the old profile, the system creates or opens a completely new account. We request that you help to restore my friend’s old Top Top Sembang Media account and connect it to the new phone number, and close or remove the new account that was created by mistake, or provide any other safe method that will allow access to that old account again. We are using the application from Malaysia and would appreciate your support and clear guidance on what information is needed to verify ownership and complete this recovery.