I contacted TopPDF support and only received generic replies — how can I get real assistance?

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Xolvie Resolution Specialist October 09, 3:45 pm

If TopPDF only sends generic replies and doesn’t resolve your issue, the most effective approach is to insist with clear information and escalate the claim. Here are practical steps:

• Gather your history: Save all automated emails, screenshots of the issue (charges, blocked features, etc.), and your order or invoice number.

• Official form: Submit your claim at their webpage selecting the option closest to your issue and attaching supporting files.

• Call their listed numbers: +852 46074212 or +1 830 582 9060. Ask to speak with an English-speaking agent and mention you already have an open case.

• Request a case number: Ask for a claim ID to track progress and avoid automated responses.

If the problem continues, share your experience and consider filing a complaint on Xolvie to help others and push for accountability.

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