Timo App Chat Level Stuck at Level 1 Following Device Transfer

I use the account with the username A***** on the Timo app. Since I recently changed my phone, I logged out of my account on my old phone and logged back in on my new phone. After doing this, I noticed that my chat level dropped from level 5 down to level 1.

Even though I have been chatting actively via video, voice, and text for about two weeks, my chat level is not increasing in any way and remains stuck at the same level. My app ID number is 187162018124, and I request that my account's chat level be restored to its previous state of 5 and that this error be permanently fixed.

I expect this situation to be investigated, to be informed about the status, and to have my issue resolved.