I Can't Reinstall Timo on My iPhone 12 After Deleting It to Fix Lag

I have been using the Timo application on my iPhone 12 for about four months without any major issues. On 07.05 at around 22:00, because the application started to lag, I decided to delete it and reinstall it. Since then, I have not been able to reinstall or use Timo on my phone. I am downloading the application from the Apple App Store, but when I try to load or open it, I receive the warning that the application is not in use and I cannot access my account. I had increased my account level in Timo to level 6, and although I do not currently have a balance inside, I have spent time and effort to raise this level, and now I am completely unable to log in and use my account. I contacted Apple support about this problem. Apple informed me that I should contact Timo, but I have not been able to reach any authorized person or support from Timo despite my attempts. At the moment I am mağdur because I cannot install the application again and cannot access my Timo account on my iPhone 12. I request that the authorities of both Apple and Timo urgently investigate why I am receiving the “application not in use” message, ensure that I can reinstall and use the Timo application on my iPhone 12 without any problems, and provide me with a clear written explanation about the reason for this situation and what has been done to resolve it.