Please Recover My Account On Timo Dating App

I have been using the Timo dating app and my account was suddenly banned about a week ago. When I try to log in, the application shows that my account has been banned and I cannot access my profile at all. I understand that I may have unknowingly violated one of Timo’s rules, but I did not receive any clear explanation about which rule I allegedly violated, and the ban was applied without any prior warning or chance to correct my behavior. I really need this account and I would like to continue using the app in a proper way. I kindly request that my account be reviewed and reactivated if possible, or that I am at least clearly informed about the exact reason and rule violation that led to the ban. If you give me a second chance and reopen my account, I assure you that I will strictly follow all of Timo’s regulations and that this situation will not be repeated.