Tesla gave me the worst customer experience I’ve ever had—and kept my ₺50,000 for absolutely nothing. On Sunday, January 5th, I visited the Tesla Experience Center in Ümraniye for a test drive. I was excited and paid a ₺50,000 deposit to reserve a car. But the problems started immediately. Despite repeatedly asking Tesla sales reps about the battery capacity, I never received a clear answer.
The next day, I found out I wouldn’t qualify for a car loan due to unemployment and realized the vehicle wasn’t a good fit for me financially. So I asked to cancel the order and get my deposit back—less than 24 hours after placing it. That’s when this nightmare really began.
I wasn’t given any contract, order document, or even verbal information that the deposit would be non-refundable. The rep filled everything out casually and never mentioned any cancellation policy. Had I known, I would’ve never paid that money on the spot.
Tesla is now refusing to return my ₺50,000, claiming it’s a “processing fee,” even though the car wasn’t custom-ordered and I received zero services. No production started. Other brands in Turkey, like BYD, return the full deposit even after several days. But Tesla? They treat customers like they’re disposable.
I've written to the country manager multiple times, and still no written response. I feel scammed by a company I once trusted. If Tesla wants to charge a penalty, a small cut (3-5%) would be understandable—not withholding the entire amount.
I placed an order for a Tesla vehicle online and paid a ₺50,000 deposit. To complete the purchase, I applied for a loan through Yapı Kredi, the bank Tesla partners with. Unfortunately, my loan application was rejected, and I am now unable to proceed with the purchase. Despite this, Tesla has refuse...
On December 8, 2024, I placed a pre-order for a Tesla Model Y SR, paying ₺50,000 as a deposit. After speaking with Tesla's call center, I was informed that if I completed the full payment by the end of December, they would lock in the current price. However, upon reviewing my finances, I realized th...
In November 2024, I applied for a loan through Tesla Türkiye to purchase a Tesla Model Y under my company’s name. As part of the process, a deposit of ₺50,000 was charged to my credit card. The Tesla representative assured me that I could finance 100% of the vehicle's cost, which was ₺1,890,000. Bas...
My name is Galip D***, and I placed a pre-order for a Tesla Model Y SR with RN123546077. However, due to recent personal and financial difficulties, I am unable to proceed with the order. Therefore, I kindly request a refund of the ₺50,000 deposit I paid to Tesla. I would like to highlight the follo...
On February 27, 2024, at 3:35 PM, I received a call from Tesla informing me that my order date was approaching and I could no longer postpone it. I explained to the Tesla representative that I couldn’t proceed with the purchase until I sold my current car. I asked if my ₺10,000 deposit would be refu...
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