I purchased a Tesla Model Y in Solid Black on June 28. Although it's unclear whether the vehicle was in transit or during transportation, the paint was already damaged due to bird droppings. Unfortunately, someone attempted to fix the issue, but the intervention made things worse. The polishing compound they used splattered across the entire vehicle, leaving irreversible damage. It is nearly impossible to reach a Tesla representative via live support. Despite residing in Istanbul, I was forced to accept delivery in Kocaeli – supposedly the new delivery location. The area was dusty and unclean, making it difficult to properly inspect the vehicle at the time due to a thick layer of dirt. Since the car was headed directly for PPF (paint protection film) installation, I did not have it washed beforehand. It was only when I took it to the PPF specialist that I was informed of the serious paint damage. I paid nearly 2 ₺million for what was supposed to be a brand-new vehicle and waited over a month for delivery. This situation is completely unacceptable. I demand that Tesla take immediate steps to resolve this issue and offer an appropriate remedy for the damage and the unacceptable delivery experience.
Nine months ago, I purchased a brand-new Tesla Model Y Standard Range in Ankara. Today, when I tried to sell the vehicle, the inspection company Otorapor informed me that the hood and trunk had been repainted. When I originally received the car, it was delivered as brand new and flawless, but I was ...
I received my vehicle at the end of November. Following that, I traveled from Istanbul to Diyarbakir without any incidents or collisions. When I arrived in Diyarbakir, I brought my car to a car wash for an exterior wash. I waited by the car. After the wash, I observed that the paint had peeled off i...
My experience with Tesla's service in Turkey has been deeply disappointing. Following damage to my Tesla's bumper, I was directed to Bursa Inallar Ovaakça Service by Tesla. Despite being a certified service center, they delayed placing the order for damaged parts for 2-3 weeks, citing high workload....
I went to pick up my Tesla on December 25, but due to the rainy weather, the car was delivered wet, making it impossible for me to inspect it properly. Upon driving it, I immediately noticed a problem with the wiper motor, which was making excessive noise while operating. I reported the issue, and T...
In August 2025, while driving my Tesla Model Y in the Izmir Bornova and Çeşme regions, the glass roof suddenly cracked across its entire length without any impact, stone chip, or visible damage. There were no external factors, marks, or dents — the crack happened entirely on its own, and this is the...
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