Brand Overview: TAO Clean
TAO Clean (operated by TAO Clean LLC) is a personal care and wellness technology brand based in Orange, California. Founded in 2014 by Simon Ghahary and Ryan Mongan, the brand specializes in everyday hygiene devices designed with integrated UV-C sanitizing and drying technology.
Contact Info
Customer Support Email: [email protected]
Phone Number: (714) 363-3599
Industry and Operations
TAO Clean operates in the oral health and personal care appliances sector. The company functions primarily as a direct-to-consumer e-commerce brand, offering electronic devices designed to maintain hygiene through automated base stations that clean and dry brush heads after use.
- Sonic Toothbrushes: Models including the UMMA Diamond, UMMA Go, and UMMA Kids, equipped with multi-speed vibrations and timed brushing routines.
- Sanitizing Base Stations: Patented charging bases that use UV-C light rays to sanitize bristles and built-in dryers to reduce moisture.
- Facial Cleansing Devices: Rotating sonic facial brushes, such as the ONA Diamond Facial Brush, designed for skincare routines.
- Replacement Accessories: Subscription and individual replenishment services for brush heads, charging cables, and replacement docks.
User Sentiment
While many consumers are initially attracted to the self-cleaning concept, overall user feedback across consumer forums and complaint boards reveals recurring frustrations related to product reliability, hygiene maintenance of the bases, and after-sales support.
- Battery and Charging Issues: Users frequently report that toothbrushes stop holding a charge after several months of use or completely fail to power on despite being docked correctly.
- Docking Station Malfunctions: Complaints often point to UV lights failing to turn on, drying fans burning out, or base units emitting high-pitched electrical buzzing sounds.
- Moisture and Mold Accumulation: Consumers note that damp brush heads can cause water to collect inside the enclosed base chamber, leading to mold buildup, residue accumulation, and unpleasant odors if not manually cleaned frequently.
- Hardware Durability: Multiple reviews describe cracked plastic handles, stiff power buttons that require excessive pressure to toggle, or connection pegs wearing down over time.
- Customer Service and Warranty Friction: Customers encounter delays when attempting to process warranty replacements, reaching support representatives, or managing recurring brush head subscriptions.
Share Your Experience
If you’ve experienced issues with TAO Clean, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.