Tango Support Ignores My KYC Verification Problem

I am extremely disappointed with Tango’s customer support. I have already contacted the Tango Support Team three or four times regarding the same KYC verification problem, yet no one has actually investigated or resolved my case. Each time, I am simply told to “wait 12 hours,” even though I have already waited and contacted support repeatedly. This is not an acceptable way to handle a legitimate account and verification issue.

I need a manual KYC/identity verification review for my current Tango account, actionhippo-269749. My previous Tango account was hacked and compromised, and I no longer have access to it. I created my current account, actionhippo-269749, and this is the account I want to keep and use permanently. I am the legitimate owner of this account and my identity documents.

I need to complete identity verification so that I can withdraw my legitimate Tango earnings. However, whenever I start the verification process, Sumsub immediately displays the message: “Unfortunately, we couldn’t verify you.” As a result, I am completely unable to complete verification or access my legitimate earnings.

Because my previous Tango account was compromised, I am concerned that my identity or KYC information may still be associated with that old account and that Sumsub may be rejecting my current verification as a duplicate applicant. However, instead of investigating this possibility, customer support continues to send generic responses telling me to wait.

I am specifically requesting a manual investigation and escalation, including:

Checking my current Sumsub/KYC applicant status.

Determining whether my identity is still associated with my old compromised Tango account.

Providing the exact reason why my current verification is being rejected.

Checking whether my KYC verification can be reset or enabled for actionhippo-269749.

Clearly explaining what I need to do to successfully verify this current account and enable withdrawals.

I am fully willing to complete any legitimate identity verification or security checks required by Tango. I can also provide information about my previous compromised account if necessary.

Current Tango account: https://tango.me/actionhippo-269749
Old compromised account: https://www.tango.me/grimwolf-25471904?ref_id=Y0RjtEFf
Country: India

I am asking Tango to stop sending generic “wait 12 hours” responses and have this case reviewed by someone who can actually investigate KYC/Sumsub issues. I have already contacted support multiple times without receiving meaningful assistance.

Please escalate this case to the appropriate KYC/Sumsub team, manually review my account, explain the actual reason for the verification failure, and help me complete verification so I can withdraw my legitimate Tango earnings.

I would also like a clear response explaining what action has been taken on my case rather than another automated or generic instruction to wait.