My second account on the Tango app was suddenly closed last night without any explanation. The screen only says that my device has been suspended and that I need to contact support. I am not a broadcaster or someone who constantly goes live. I mostly used my account for messaging and only occasionally for live streaming.
My username is classygator-172757, and the email address connected to my account is f************@gmail.com. In the app, my name incorrectly appears as Narmin, and that is how people recognize me. When my account was closed, no detailed explanation was provided, so I cannot understand why this action was taken. In addition, I had a remaining balance of $79 in the account, and that money is now trapped in an account I can no longer access. I am also having difficulty reaching the support team through the app, which prevents me from properly defending my rights or resolving the issue.
I request that my Tango account be reopened and that any unfair restrictions placed on my account be removed. If restoring access is not possible, then I demand a full refund of the remaining $79 balance that is currently stuck in the account.
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