I Demand Compensation After Unfair Sweet Bonanza Slot Issues

I have been regularly playing slot games on Matbet for about two years, and for the last 3–4 months, I have been experiencing serious issues, especially in the Gates of Sweet Bonanza game. I have lost a total of more than $4,412. Whenever I start winning during gameplay, the system freezes or disconnects, and then all of my progress resets. I experienced these issues on both my phone and computer, and even across different internet connections.

Despite contacting customer support many times, I received nothing but copy-and-paste responses, with no actual solution or compensation offered. My username is: k**3456.

I am completely fed up with this site and I request compensation for my losses. I want the games to be reviewed for fairness and my grievance to be resolved.