Pragmatic Play Sweet Bonanza And Gates Freeze, Lost 10 KBalance

I have been playing Sweet Bonanza and Gates of Olympus on the Pragmatic Play platform for a long time. However, I constantly lose in these games and have never once seen a high win such as 1000x.

In particular, when three scatters appear, the game always freezes, and before the fourth scatter can drop, the game closes—preventing me from earning big wins. I want to emphasize that this issue is not caused by my device or internet connection; I tested it on different devices and networks, and the result was always the same.

Because of these problems, I lost about 10,000 TL in balance. If the game had not frozen, I could have earned much higher winnings. When I contacted live support, they told me to file my complaint here. My username is g*mehmet**.

As compensation, I was only given a very small loss bonus, which did not resolve my grievance. I request that this issue be investigated and that my lost balance due to the freezing problem be refunded to me. I will continue playing, but I want this grievance to be resolved.