Brand Overview: Suppz
Suppz (Suppz Inc.) is an American retailer specializing in sports nutrition, fitness supplements, and athletic lifestyle products. The company was founded around 2007 by CEO Brent Sheckler, beginning inside a local fitness center and expanding into an e-commerce platform alongside multiple physical retail locations in the Midwest.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone: 1-800-968-0993
Industry and Operations
Suppz operates within the health, wellness, and sports nutrition industry. The brand distributes third-party supplements and fitness goods through its online storefront and brick-and-mortar stores across Wisconsin and Iowa. Its offerings span several categories:
- Workout Performance: Pre-workout formulas, pump amplifiers, amino acids, and intra-workout energy powders.
- Protein Powders: Whey isolates, blended proteins, plant-based options, and mass gainers.
- Weight Management: Thermogenic fat burners, metabolism boosters, and appetite control supplements.
- Health and Wellness: Daily multivitamins, joint health support, sleep aids, and immune boosters.
- Merchandise and Subscriptions: Shaker cups, fitness gear, and monthly supplement mystery boxes.
User Sentiment
Online feedback regarding Suppz is mixed, with several customers reporting negative experiences primarily related to order fulfillment and customer service communication on third-party review platforms. Common complaint themes include:
- Shipping and Delivery Delays: Frequent complaints that orders take far longer to arrive than estimated delivery windows or sit without tracking updates for extended periods.
- Customer Service Availability: Frustrations over slow response times or unanswered inquiries sent to customer support via email or phone regarding pending orders.
- Fulfillment Errors: Reports of customers receiving wrong flavors, incorrect items, or incomplete orders in their shipments.
- Uncommunicated Order Holds: Instances where orders were placed on review or held due to stock shortages without notifying the buyer promptly.
- Refund and Cancellation Issues: Delays or difficulties in obtaining refunds when items were backordered, delayed, or cancelled.
Share Your Experience
If you have experienced issues with an order, shipping delay, or customer service at Suppz, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard and help other consumers make informed decisions.