I'm writing to voice my extreme disappointment with the recent interruption of Turkcell Superonline's home internet connection. As someone who relies significantly on a solid internet connection for business needs, the total loss of service throughout the day has severely hampered my work and productivity. I attempted to contact your customer service line several times, but the responses I received were condescending and did not provide a genuine solution to the ongoing issue. Given the importance of internet connectivity in today's remote work environment, this lack of responsibility and support is inexcusable. The financial losses incurred as a result of this outage are significant, leaving me no choice but to look into alternate internet service providers. In addition, I want to share my unpleasant experience with Turkcell with others in my network in order to discourage them from using your services.
I am a Turkcell Superonline subscriber and have been unable to access the internet since yesterday, despite running an online business from home. I’ve submitted multiple service requests. Two technicians arrived around noon, inspected the issue, and said the signal from the main box was much stronge...
I am using Turkcell Superonline internet service at home, but I am experiencing serious issues due to frequent disconnections. The outage that started on January 22nd was reported to customer service multiple times, yet it was continuously postponed and only resolved a day later. However, as of toda...
When I woke up on the morning of March 8, 2025, I saw that my Turkcell Superonline internet connection was down. Today is the 13th, and it is still not working. I have been calling for five business days, and nothing has been fixed. Each time I call, they open a fault detection case, only for an aut...
I have been a Turkcell Superonline internet customer for a long time. For weeks, I have been experiencing serious problems with my internet connection. I have called customer service multiple times, but every time I am told “the teams will come” or “the problem is with Türk Telekom,” and nothing is ...
I use TurkNet internet service, which operates over Türk Telekom infrastructure. On July 23, 2025, during fiber infrastructure work carried out in our apartment building by Turkcell Superonline, the main internet cable was accidentally severed. Since then, I have had no internet access. This issue ...
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