For the last three days, Superonline has not sent a team to resolve an internet outage impacting half of our building. Considering the brand's standing with Turkcell, I anticipated a higher level of service and quicker solutions to issues. Working from home, I found myself facing considerable inconvenience and disruption due to being without internet for three days. I had high hopes for Superonline's service, but this experience has proven to be quite disappointing. Even after numerous calls and service requests, there has been no response or action taken yet. Customers certainly deserve faster responses, particularly when issues affect several households. I trust that Superonline will take action and address the issue promptly to regain confidence in their service.
Despite reporting that our home has had no internet connection since 10:00 AM on June 6, 2025, to Superonline customer service, no one has come to address the issue. For 48 hours, we have been consistently calling both the Barış Communication branch, from which we receive service, and Superonline cu...
I have been a Turkcell Superonline internet customer for a long time. For weeks, I have been experiencing serious problems with my internet connection. I have called customer service multiple times, but every time I am told “the teams will come” or “the problem is with Türk Telekom,” and nothing is ...
I'm writing to voice my extreme disappointment with the recent interruption of Turkcell Superonline's home internet connection. As someone who relies ...
I am a Turkcell Superonline subscriber and have been unable to access the internet since yesterday, despite running an online business from home. I’ve submitted multiple service requests. Two technicians arrived around noon, inspected the issue, and said the signal from the main box was much stronge...
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