SuperLive Accidental Purchase Needs a Full Refund and Subscription Cancellation

I am writing regarding an accidental purchase I made in the Super Live app using my bank card. On 07/11/2026, I unintentionally bought a package including 1,800 coins, some additional items and perks, and a Bronze VIP status, which cost approximately 22.629 JOD. A subscription also started with this purchase. This purchase was a mistake, and I urgently need this money for more important expenses. I contacted Super Live support about this issue, but I have not received any response yet. I kindly request a full refund of the 22.629 JOD for this accidental purchase, as well as the complete cancellation of the related subscription. I do not need the coins, items, perks, or Bronze VIP status, and I agree that you can remove all of them and deactivate any associated benefits from my account as part of processing the refund. I would appreciate it if this could be handled as soon as possible due to the financial importance of this amount for me.