Steam Gave My CS2 Account a VAC Ban After It Was Hacked

5

I received an unexplained VAC ban on CS2, which is linked to the Steam account I have used for a long time, even though I have never used any cheating software. My account was recently taken over by third parties, and I was unable to access it for approximately two days. When I finally recovered my account, I saw a VAC ban warning on my profile. During my own use, I have never used cheats, third-party programs, or any unfair software on my computer or network.

I have evidence, messages, and documents showing that my account was stolen during the period in question. However, despite submitting support requests to Steam, I have not received any meaningful response, and my appeals have seemingly been ignored. Although my account contains skins worth approximately $5, the financial loss is not my main concern. What truly bothers me is having a VAC ban displayed on my profile when I believe I was unfairly punished for actions that occurred while my account was compromised.

The profile link for the relevant account is: https://steamcommunity.com/profiles/76561198424345255/

I request that Steam conduct a detailed review of the period when my account was compromised, examine the activity that took place during those dates, and reconsider the VAC ban that I believe was unfairly applied. I ask that Steam take into account that I never used any cheating software during my own gameplay and provide me with a clear written explanation regarding the outcome of the investigation.

Ender
June 22 2:50 PM

My account was compromised, and then I got a VAC ban. I never used cheats, and for two years I haven't received any response about this. I have had no interaction with the Steam support team, and my requests have been ignored.

Comments

Similar Complaints

Request for VAC Ban Review on My Steam Account

32

Dear Steam Support Team, I am writing to you with a sincere request for the removal of a VAC ban on my account. Unfortu...

Steam Account Hacked and VAC Ban on Rust – Requesting Refund

27

My Steam account was hacked, and despite my efforts to recover it, I discovered that my favorite game, Rust, had receive...

Unjustly VAC Banned in CS:GO on Steam: 2,030 Days Without Resolution

52

I was subjected to an unjust VAC ban in CS:GO on Steam, and as a result, I have been unable to play the game for the pas...

Unjustly VAC Banned in CS:GO on Steam: 2,030 Days Without Resolution

Unjust 24-Hour Bans on My Steam Account Without Explanation

23

I keep receiving 24-hour bans on my main Steam account for no clear reason. I don’t use any cheats, programs, or anythin...