Starpets Login Error Blocks Access to My Roblox Account

I created a Roblox account through Starpets, but every time I try to log in, I receive an error. When I attempt to log in from my phone, the screen only displays a message saying, “Error, please try again.” No matter how many times I try, I am completely unable to access the account. Because of this, I believe the issue is related to Starpets.

I contacted Starpets regarding this problem, but they did not provide any solution. I want to be able to log into the account they created for me without any issues. I am requesting that my Roblox account access be fully restored and that this login problem be permanently resolved.