StarMaker Unfair Permanent Mute

I am writing regarding my StarMaker account, which I use on an Android phone, and which has been permanently muted and restricted without any valid reason. My current StarMaker User ID is 100071114*** (previously also linked to ID 14356***). On 22 May 2026, my account was suddenly subjected to a permanent mute and my voice and live streaming features were disabled. In the app, I received violation and punishment notifications stating that my account was permanently muted and that I could no longer use certain features, along with an error message saying that my voice was turned off and I could not use this feature (Error code: 102311). However, I did not violate any StarMaker rules or community guidelines, and I was not given any clear or detailed explanation about what I allegedly did wrong. Because of this penalty, I can no longer speak or sing in the app, I cannot go live, and my overall account usage is severely restricted. I believe this is an unfair and mistaken punishment on a clean account that has not engaged in any inappropriate behavior. I have already checked the system messages in the app, but they only repeat the penalty notice without explaining a specific rule or incident. My main request from StarMaker is the complete removal of this permanent penalty, full restoration of my voice and live streaming features, and reopening of my account without any restrictions. I kindly ask you to review my account and the penalty in detail, check the logs related to my profile, and correct this unjust situation as soon as possible.