StarMaker Account Permanently Suspended for Fraud by Mistake, Request for Manual Review

My StarMaker account (SID 13372986498), which is a Level 49 account with VIP 1 status, was permanently suspended on July 7, 2026 for alleged "fraud," even though I have never violated StarMaker's rules or engaged in any fraudulent activity. I was using my account normally until approximately 8:07 a.m., but by 9:05 a.m. I had been automatically logged out. When I attempted to sign back in, I initially received a "maximum device limit" error. Later, after checking through the Island APK environment, I discovered that my account had been permanently suspended for fraud. Whenever I now attempt to access my account, I see an "Account Suspension" screen with options such as "OK" and "Tell Us," along with the message stating, "Sorry, this account was reported for violating related regulations or Community Guideline and now has been suspended."

Before this incorrect suspension, my account had actually been compromised by a hacker. The attacker changed the email address associated with my Bestie ID, removed all members from my StarMaker family, deleted my official family, and interfered with my relationship tags. I also received system notifications confirming that family members had been removed, resulting in the loss of family points and EXP, which significantly damaged my family's ranking and progress within the app. A few hours before the suspension, users in a voice room openly threatened to mass-report my account. I briefly used the Island APK clone environment solely for testing purposes and never to engage in fraud, exploit the platform, or violate any rules. Based on these events, I strongly believe that the hacker's actions, the damage caused to my family and account, together with malicious mass reports, triggered an incorrect automated fraud detection.

After my account was suspended, I repeatedly contacted StarMaker support through both email and the in-app "Tell Us" feature. Unfortunately, the in-app appeal option is effectively unusable for suspended accounts, and every email response I receive is an automated template claiming that my information does not match their records, without any meaningful manual investigation or verification. The screenshots I have provided clearly demonstrate that I am trapped in an automated support loop, where every detailed explanation receives the same generic response and I am not given a genuine opportunity for a human review.

As a result of this incorrect suspension, I have lost access to my Level 49 account, my VIP 1 status, my gold coins, diamonds, personal progress, and the community I spent a long time building, despite being the legitimate owner of the account and never committing fraud. I respectfully request that a human support specialist manually review my case, examine my login history, account activity, device records, and the unauthorized actions performed by the hacker. I am fully prepared to provide any additional documents or verification necessary to confirm my ownership of the account. I kindly ask that this incorrect fraud suspension be removed, my account access be restored, and, to the extent possible, the damage caused to my in-game assets, family, points, and progress be reversed.