I have been unable to access Stardoll via the Windows launcher for about 3–4 months. I am using the current version of the launcher, but every time I try to open it, it crashes, and I can never get into the game. This is not an occasional error; the crash happens on every single attempt to use the launcher. I sent an email to your support team, including the crash report screen, and have been trying to reach you through every possible channel, but I have not received any response so far. The lack of feedback and solution is very discouraging, and I would like to continue playing the game without being forced to quit due to this technical issue. Moreover, I see that this problem is not unique to me and that many users are leaving the game because of similar launcher crashes. I request that you urgently investigate and fix this launcher problem, specifically for my account, so that I can log in and play again without crashes. I expect clear feedback about what is being done and a permanent solution that will prevent this issue from recurring.
I have been unable to access Stardoll through the launcher application for several days now. As a dedicated user of 13 years, I’ve invested significant time and money into my account, and this issue is incredibly frustrating. I’m unsure if the problem is with my computer or the launcher itself, but ...
I’m incredibly frustrated with Stardoll right now. Even though my computer is fully compatible (64-bit), the game crashes immediately every time I launch it, showing an error report and refusing to open. I’ve uninstalled and reinstalled the game multiple times, but nothing has worked. To make thing...
I've been a loyal Stardoll player for a long time, but I'm currently unable to add any real-world currency to my account. How much longer must I wait for this issue to be resolved before it can be considered resolved? The customer service department has not responded to any of my numerous complaints...
I’ve been playing Stardoll for two weeks now, but I still haven’t received the confirmation email needed to verify my account. This missing email is preventing me from completing tasks and progressing in the game, which is extremely frustrating. While I received a message immediately when I purchase...
I’ve been using my Stardoll account for over 10 years, with consistent activity over the past three years. However, for the past month, I haven’t been able to log in. Despite using the correct password, the system won’t accept it. When I try the “forgot password” option, no recovery email is sent to...
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