Stardoll Failed to Restore My Stolen Account After Years of Requests

The Stardoll account I created in 2017 and spent years developing was stolen without my permission in October 2021 and was later frozen. I used both my email address and Facebook connection to access this account, but all of my active sessions were terminated without my knowledge, and my Facebook connection was also removed.

Before my account was compromised, my username was p****3. I provided the Stardoll support team with my previous registered email address, photos related to the account, my Facebook logout ID information, and details showing that I had consistently accessed the account from the same IP address. Despite providing this information, I have not received any assistance. I contacted the Stardoll team in October 2021 to recover my account, but I never received a response either at that time or afterward.

I want to regain access to my account, which I spent years building and which had reached Royalty status in the final year before it was taken over. After verifying my identity and completing the necessary security checks, I request that my password be reset and that the reset code be sent to my new email address.

If my password recovery request is not completed and I continue to receive no response, I would like to state that I will consider taking legal action.