Stardoll Support Fails to Respond After Account Deletion

I have been having a serious problem with my Stardoll account “Teen_girl393,” and I have not been able to access it for a couple of years because it was deleted by Stardoll. This account was important to me, and I was actively using it before it disappeared. I received no clear explanation at the time about why it was deleted. After noticing that my account had been deleted, I contacted Stardoll support, and they asked me for more information, which I provided in detail. However, despite sending the requested information and waiting, I have not received any response from them for weeks. Being left without any update for such a long time is very discouraging. I kindly request that my deleted account “Teen_girl393” be restored. If restoration is not possible, I would at least like a clear and detailed explanation of why my account was deleted and why my recent messages have been ignored for weeks.