Soouya Unauthorized Subscription Charge

7

I used the service “Track a Cell Phone”, which was initially advertised as free and then shown with a price of only 0,19 €. At no point during the registration process was I clearly informed that a continuing contract would be created or that I would later have to pay 49,80 €. transakt.7EE61458DJ072073T On 09.09.2016 I signed up for this service. Much later I noticed via PayPal notifications that an automatic debit by HONG KONG SOOUYA TECHNOLOGY LIMITED had been set up. According to the information in my PayPal account, the profile ID is I-SU8TMX8GSPM0 and payments to “HONG KONG SOOUYA TECHNOLOGY LI TTransaktioncode MITED” appear there. When I realized this, I canceled the autmatic ebit From my point of view there was no transparent and explicit information about the conclusion of a paid subscription contract for 49,80 €. I therefore ask that any existing subscription be terminated immediately, that no further payments be collected and that any wrongly charged amounts be refunded. I also request written confirmation that the contractual relationship has been completely canceled.

Comments

Similar Complaints

Eyezy Overcharges Customer $68 Instead of Listed $18 Subscription Rate

7

I purchased a 1-month phone tracking software subscription through Eyezy. Although the price of the app was listed as $1...

FamRadar Trial Turned Into Unauthorized Debit Card Charge

20

I am writing regarding an unauthorized charge from Famradar. Some time ago I made a one‑time payment of €0.99 via my deb...