I bought shoes from Skechers store via Trendyol, but they were deformed in a short time. I contacted Skechers customer service and requested that my shoes be replaced with new ones. However, they said that such a thing would not happen and said that it was your mistake and did not accept the replacement. Thereupon, I applied to the Consumer Arbitration Committee. On 21.08.2023, the Consumer Arbitration Committee found me right and decided to replace the shoes with new ones. When I went to their stores with the committee's decision for the replacement, I was told that since it was purchased from Trendyol, it had to be sent to Skechers headquarters through them. After long efforts from the Trendyol support department, I had the committee's decision sent to Skechers. Skechers did not deign to respond to the decision, I urgently request that the brand respond to the decision and replace my shoes. I condemn the victimization of the customer with such nonsense by a big company. I will follow up on this issue and continue until it is concluded in my favor!
I purchased a pair of Skechers shoes on May 20, 2024, and within just six months, they developed severe deformations despite being used only on regular surfaces. When I flex my feet, large cracks appear on the soles of both shoes, which is completely unacceptable for a product of this brand. I subm...
I purchased a pair of Skechers shoes expecting durability and comfort, but the product showed serious deformation after fewer than 10 wears. As someone who prioritizes foot health, I always choose original and high-quality products. Unfortunately, this pair has caused both financial and emotional fr...
On July 16, 2022, I purchased Skechers Brand S232073/BBK-Flex Brand shoes. After about five months, both shoes developed spontaneous holes, so I sent them in for warranty service. The response arrived on 09/01/2023, and they stated that it was not covered by warranty. Apply to the Consumer Arbitrati...
Dear Skechers Family, Despite having a document approved by the Consumer Arbitration Committee, many months have passed, yet I still cannot purchase the shoes I desire. Additionally, I have received no response to my messages. Initially, I chose to buy the shoes I wanted from your store, but when a...
I purchased a pair of Skechers kids' shoes on May 25, 2024, and I am extremely disappointed with how quickly they became deformed. Although the shoes were only worn two months after purchase, they showed signs of damage in a very short time. For a reputable brand like Skechers, such poor durability ...
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