Skechers Denied Compensating for Defective Shoes Under Warranty

Hello, I returned the product with code 155570 BLK, purchased from your Turkey Izmir Hiltown mall store on 14.10.2023, on 27.12.2023 due to a tear in the heel lining. In your response to support form 3-18858, you stated that there was no manufacturing defect. Currently, there are 16,529 complaints about your brand on https://www.sikayetvar.com/skechers, and I will add one more. How can I make the same mistake on both heels if it is not caused by production? Since you have received the same error many times from other users, you should investigate whether it is due to the raw material. This is significantly diminishing your brand value. I demand that you stand behind your product and replace it with a faultless one.