Request For Re-Evaluation & Replacement – Defective Skechers Shoes

On May 14, 2026, I purchased a pair of Skechers Go Run Consistent Pro sneakers from the Skechers store in Forum İstanbul Shopping Mall. I have only worn the shoes twice, yet visible wear and abrasion have already appeared on the fabric along the side panels of both the left and right shoes. Because I found this situation unacceptable for a product used only twice, I took the shoes back to the same store and requested a quality inspection. Afterwards, I received an SMS stating that, under request number 1-616616, no manufacturing defect was found in the product and that my request could not be met positively. I do not find it normal or reasonable that a pair of sneakers from a brand like Skechers shows such noticeable deformation after just two uses, and I believe I have not received value for the price I paid. I am convinced that this is not due to user error and that the product should be considered defective. I kindly request that my shoes be re‑evaluated more thoroughly, taking into account that they were only worn twice, and that my request be resolved in my favor by providing, if possible, an exchange for a new pair or another appropriate solution within the scope of customer satisfaction.