I was charged after canceling Simple Life, what steps fix this issue?

Xolvie Resolution Specialist April 10, 4:20 pm

First, confirm how you canceled and where you subscribed, because deleting the app or canceling incorrectly does NOT stop billing.

Simple Life clearly states that uninstalling or deleting your account won’t cancel the subscription, so charges can still continue.

Next, gather proof (cancellation email, screenshots, bank charge) and request a refund through the correct channel:
– If you subscribed via App Store/Google Play, request a refund directly from Apple or Google
– If you subscribed via the website, use their support or billing section to submit a refund request

Act quickly, because refunds are often time-limited and may be denied after that window. Also note that some plans (like long-term commitments) may not be refundable at all once billed.

If support ignores you or refuses unfairly, please feel free to share your experience. You can also file a complaint on our website.

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