My Samsung S23 Ultra, purchased from Vatan Bilgisayar, had a screen card motherboard failure, and I sent it in for repair through Gulf insurance. However, the whole process has become a never-ending ordeal, lasting approximately 40 days. At the time of purchase, Vatan Bilgisayar's sales representatives convinced me to opt for insurance, promising that it would cover any issue, even if it was my fault. Now, when I reach out to the insurance company, they provide vague and conflicting information, completely contrary to what was promised during the sale. they claim that if my phone isn't repaired, they'll offer a 60% gift voucher. However, if I encounter the same issue again, I'd be at an even greater loss. In such a frustrating situation, I have no choice but to consider legal action, and I'm ready to share my experience on various forums to warn others. During my last phone call, the representative's tone was disrespectful and dismissive, as if they were not interested in resolving my issues. We, as customers, are already frustrated, and there's no excuse for their rudeness.
I am completely dissatisfied with Samsung's after-sales service, and trying to reach them over the phone has turned into a nightmare. I sent my Samsung phone to the service center last year, just six months after purchasing it from Vatan Bilgisayar because the sound would cut out during calls. Howev...
On 22.10.2022, we purchased a Samsung 65-inch Frame TV from Vatan Bilgisayar Nilüfer Bursa branch. When purchasing, I added a 3-year extra Gig Insurance in addition to the 2-year normal warranty. After 1.5 years, light leakage occurred on the TV screen by itself. A white line appeared in the middle ...
On December 31, 2022, I purchased a Samsung FlipZ4 phone. The folding mechanism became deformed after only 7 months. Before purchasing, I specifically inquired about any potential issues with the folding mechanism and was assured that nothing of the sort would occur. After 7 months, however, the fol...
Recently, the touch screen on my Samsung Z Fold 3 smartphone malfunctioned. I contacted Samsung for assistance, and they instructed me to send the phone to their repair facility. However, after evaluating the phone, the service center informed me that the issue was due to user error and that the rep...
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