I Cannot Send SMS from My Samsung SM B310E Despite Correct Settings

Çağlanur
August 10, 2025 1:37 AM48

For the past two days, I have been unable to send SMS messages to any number from my Samsung SM-B310E keypad phone. My carrier is Türk Telekom, and I have checked the message center number, which is correct. I removed and reinserted the SIM card, but the issue persists. When I insert the same SIM card into another phone, I can send SMS without any problems, which means the issue is with the phone. Additionally, SMS-based transactions with Türk Telekom also cannot be completed. My boyfriend is in the military, so we are unable to communicate, which is causing significant hardship. I purchased the device with cash, and since I was told it is not under warranty, I cannot receive technical support. I also tried to contact customer service but was unsuccessful. I am requesting support to resolve this issue and restore the phone’s ability to send SMS.

Çağlanur
Çağlanur
August 11, 2025 3:47 PM

The Samsung keypad phone broke down, it doesn't turn on even if we plug it in to charge, we have been left aggrieved.

August 11, 2025 4:27 PM (1 day after complaint)

Dear Customer, Thank you for contacting us. In order for our solution center to get in touch with you, we kindly ask you to provide us with your name, surname, and contact information. Best regards, Samsung Electronics Turkey

Çağlanur
Çağlanur
August 14, 2025 11:50 AM

Hello, you requested my IMEI information, and I was able to get it today. IMEI 351806/09/024898/5 imei2 351806/09/024899/3

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