I play Royal Match on my Android phone under the username Avoş. During the recent Hobby Collection event, I was missing just one last gold card. With five days still remaining in the event, the system suddenly marked my collection as “complete,” and all of my cards disappeared. As a result, I was unable to claim the collection reward, leaving me unfairly disadvantaged.
I have not yet contacted in-game support and I have not made any purchases related to this event. This is the first time I have experienced such a bug, and it has caused clear frustration and loss of progress.
I kindly request that my missing cards and the reward be restored to my account so that my effort and time are not wasted. Please resolve this issue promptly so I can continue enjoying Royal Match without further disappointment.
I have been playing Royal Match on my Android device for about three years. Recently, especially since the collection event started, I’ve been experiencing serious issues that have ruined the fun of the game. My team name is Ankaralılar, and my profile name is Zamıra. For weeks, I have been trying ...
I’ve been playing Royal Match for a long time and had completed most of the collection. But all of a sudden, everything disappeared. My entire card collection just vanished without any explanation. I didn’t uninstall or log out—I simply opened the game like always, and they were gone. This is incred...
I play Royal Match on an Android device, and on October 4, 2025, I experienced a serious issue in the Royal League — my earned gold and rewards disappeared from my account, and my league points dropped into negative numbers. This problem has happened to me before, and I want to emphasize that I have...
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I have been playing Royal Match on my Android device for about 7–8 months. However, I have repeatedly experienced an issue where in-game purchases, especially timed gifts and items like the light ball, disappear before their duration expires. This happens most often right after making a purchase, an...
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