Revolut Transfer Completed but Money Never Reached My Bank

I made a transfer of €1,800.73 from my Revolut account, which I have been actively using for years, to my own IBAN at İş Bankası on September 16, 2026, at 3:56 PM. The transaction appeared as “sent” in the Revolut app at 4:14 PM and was marked as “completed” on September 17, 2026. However, the money has still not been credited to my İş Bankası account.

To check the status of the transfer, I first contacted İş Bankası customer service and was told that there was no SWIFT transfer related to this transaction. I then went to an İş Bankası branch and showed them the receipt I downloaded from Revolut along with the transaction details. Although they confirmed that the UETR, reference number, my first and last name, and IBAN information were all correct, they still could not find any incoming funds in my account and told me that I needed to contact Revolut.

I therefore contacted Revolut support through the app for the first time on September 22, 2026, and contacted them again on September 23. I was told that the money was currently being held by an intermediary bank and that I would receive another update by September 29. When I expressed my concern, I was told that the money would either be credited to my İş Bankası account or returned to my Revolut account within 15–20 business days. However, I am extremely concerned because I have seen reviews from customers with similar complaints stating that these processes took much longer or that their money was not returned.

I do not understand why the transfer with the transaction reference cr:53b4130c-e79c-4201-91c5-4d828daad9fc._0_260916_1260916WWS70IRRZ has been delayed for so long or why the name of the intermediary bank has not been disclosed. I request that the full amount be credited to my İş Bankası account as soon as possible or, alternatively, returned to my Revolut account without further delay.