Brand Overview: Resilia
Resilia is an e-commerce health and dietary supplement brand primarily known for its herbal wellness capsules. Operating under Resilia Shop with corporate offices based in Aventura and Miami, Florida, the brand entered the consumer market in 2024 through viral social media marketing and direct-to-consumer sales.
Contact Info
Customer Support Email: [email protected]
Phone Number: (310) 853-2724 (SMS Customer Support: (203) 516-7743)
Industry and Operations
Resilia operates in the direct-to-consumer vitamins and dietary supplements industry. The company markets botanical formulations designed to support gut health, digestive balance, and immune defense. Its business model relies on online storefront ordering with both single-purchase and recurring auto-delivery subscription options.
- Core Products: High-potency Oil of Oregano softgels combined with black seed oil.
- Sales Channels: Direct-to-consumer online store (resilia.shop) driven by digital marketing campaigns.
- Fulfillment Model: Domestic shipping across the United States with recurring subscription and auto-refill billing plans.
User Sentiment
Public feedback across consumer watchdog websites and review boards highlights significant customer frustration. While the brand advertises natural daily wellness benefits, consumer discussions are largely dominated by billing disputes, difficult cancellation procedures, and challenges reaching responsive customer support.
- Unexpected Recurring Charges: A large volume of consumers complain that they were unknowingly enrolled in automatic recurring billing cycles after intending to make a one-time purchase.
- Subscription Cancellation Difficulties: Users report severe hurdles when attempting to cancel active subscriptions, with some customers stating that paused accounts resumed charges without notice.
- Refund Delays and Denials: Many shoppers report friction when requesting refunds for unauthorized shipments, often being offered partial store credit instead of full refunds back to their original payment method.
- Customer Service Inaccessibility: Customers frequently cite generic automated responses, slow email reply times, and difficulty speaking with a live agent to resolve account issues.
- Shipping and Delivery Issues: Several reports note unexplained delays in order fulfillment, unreceived packages, or discrepancies regarding product appearance.
Share Your Experience
If you’ve experienced issues with Resilia, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.