I purchased a Realme 12 Pro smartphone in Türkiye from Teknosa for approximately ₺20,000. I specifically chose this model because it was promoted as being compatible with 5G. After 5G service was activated in Türkiye on 1 April, I checked my phone’s settings and realized there was no menu or button anywhere on the device to enable 5G. Following this, I contacted Realme several times both through this platform and via email, including Realme Global, and also reached out by phone and email to the authorized contacts in Türkiye. In these communications, I was told that an update would be released as soon as possible and that, with this update, the 5G activation option would appear on my Realme 12 Pro. About 16 days ago I received the same information again, with the statement that they would release an update soon, but since then there has been no concrete progress, no visible step taken, and no clear, detailed information shared. At the moment, I cannot use 5G on a phone I bought as “5G compatible”, and I am very disappointed that the commitments given have not been fulfilled. My request is that the software update that will solve the 5G activation problem for the Realme 12 Pro model be released without any further delay, and that users be informed in a clear and transparent way about the process and timing.
I recently purchased the Realme 12 Pro 5G, expecting full support for VoLTE and Wi-Fi calling, as clearly advertised by Realme. However, despite the phone being technically capable, Türk Telekom claims it doesn’t support VoLTE or Wi-Fi calls on this device. This has caused major issues for me, espec...
My GSM operator has upgraded to 5G service, and my phone, the Realme GT2, is officially 5G compatible. However, because Realme hasn't provided the necessary 5G firmware support in Türkiye, I can't even use the service! Many other phone brands have already rolled out this software support, but Realme...
It’s been over two months, and my Realme C55 still hasn’t received the Android 15 update. From what I’ve seen online and through user communities, many other Realme C55 users in Turkey have already received the update—yet my device continues to show no sign of it. I’ve manually checked for updates m...
On January 21, 2024, I purchased a Realme 11 Pro+ 5G device from Media Markt Marmara Forum Mall, İstanbul, Turkey for ₺18,050. For the past seven months, the device has been experiencing serious malfunctions. It occasionally resets itself, deletes all data, displays error screens, and restarts autom...
Hello, I purchased the Realme 12 Pro 5G 256GB from MediaMarkt, and at the time of sale, I was told it had liquid cooling and was excellent for gaming. It’s been a month, and I’m already disappointed with the performance—especially in games. Despite the phone supporting 120Hz, it locks itself to 60H...
Comments