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Qantas

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Qantas

Complaints

5 complaints
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Booking.com Refused to Refund My Cancelled Qantas Flight

Teresa
Teresa
May 19 9:06 PM23

I am writing regarding a serious problem with a flight booking I made through Booking.com. I had booked a Qantas return ...

Qantas Changed My Flight Last Minute and Raised Prices With Cookies

Alexander
Alexander
March 14, 2025 10:05 AM52

Qantas has been one of the most disappointing airlines I've encountered, demanding high fares while providing subpar cus...

Qantas Business Class Service Let Me Down Despite Paying for a Premium Experience

Chelsea
Chelsea
December 9, 2024 12:07 PM15

Expecting a first-rate experience, I recently flew business class with Qantas but was let down by the lazy treatment. Th...

Qantas Wouldn’t Let Me Pay Cash For Points When Booking a Hotel

Samuel
Samuel
December 7, 2024 5:25 PM6

Using my acquired points, I recently tried making a hotel reservation using the Qantas Frequent Flyer website. I was 1,2...

Qantas Delayed My Flights and Refused Partial Refund Making Me Buy Another Ticket

Anne
Anne
December 6, 2024 9:42 AM40

After more than 15 years of travel, my recent Qantas experience was startlingly bad. Three hours of "operational issues"...

Brand Overview: https://www.qantas.com/en-au

Qantas, originally standing for Queensland and Northern Territory Aerial Services Limited, is the flag carrier and largest airline of Australia. Founded in 1920, the airline is owned and operated by Qantas Airways Limited.

Contact Info

  • Email: [email protected] or [email protected] (Note: General customer service inquiries are primarily handled via their official online Customer Care form)
  • Phone: 13 13 13 (within Australia) or +61 13 13 13 (International)

Industry and Operations

Qantas operates within the aviation and travel industry, providing a wide array of air transportation services. As Australia's premier airline, its business model covers:

  • Domestic and international passenger flights
  • Air cargo and freight delivery services
  • The Qantas Frequent Flyer loyalty and rewards program
  • Travel and vacation packages

User Sentiment

Overall user sentiment for Qantas on major review platforms leans heavily negative, with passengers consistently expressing frustration over service reliability and post-booking support.

  • Frequent flight delays, last-minute cancellations, and unexpected schedule changes
  • Extremely long wait times when attempting to reach customer support by phone
  • Complicated refund processes and delayed compensation for disrupted travel
  • Instances of lost, delayed, or mishandled baggage
  • Poor communication and unhelpful responses from customer service representatives
  • High ticket pricing that customers feel does not match the diminished in-flight experience and seat comfort

Share Your Experience

If you’ve experienced issues with https://www.qantas.com/en-au, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.