Qantas has been one of the most disappointing airlines I've encountered, demanding high fares while providing subpar customer service. Flight times are frequently altered at their convenience, often with minimal notice, causing customers to rush to make adjustments. It's evident that passengers are ...
Expecting a first-rate experience, I recently flew business class with Qantas but was let down by the lazy treatment. The flight attendants were more preoccupied with talking among themselves than with helping passengers. My dinner was lukewarm, and even though I asked for a drink refill, I waited m...
Using my acquired points, I recently tried making a hotel reservation using the Qantas Frequent Flyer website. I was 1,200 points short once I chose the hotel, added breakfast, and included a flexible cancellation choice. Assuming I could pay the variance with cash, I booked. But there was not such ...
After more than 15 years of travel, my recent Qantas experience was startlingly bad. Three hours of "operational issues" caused delay to my departing trip; the return flight was significantly worse, delayed over five hours. Qantas found it to be a mechanical issue, but blaming weather. Their inflexi...