PrettyLittleThing canceled my order without explanation, what should I do?

Xolvie
Xolvie Resolution Specialist November 10, 2024 1:19 pm

It's important to know how PrettyLittleThing handles orders if they cancel them without giving you a reason. Their rules say that orders are subject to being available and accepted. They can refuse an order for a number of reasons, such as not having enough stock or making a mistake with the price.

To fix this, first check your email for any messages from PrettyLittleThing about the closure. This is how they usually let customers know when they do something like this.

If they don't give you any information, you can contact them via their online form or you can email them at [email protected]. Have your order number and any other relevant information on hand to help them respond faster.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.

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