It's important to know how PrettyLittleThing handles orders if they cancel them without giving you a reason. Their rules say that orders are subject to being available and accepted. They can refuse an order for a number of reasons, such as not having enough stock or making a mistake with the price.
To fix this, first check your email for any messages from PrettyLittleThing about the closure. This is how they usually let customers know when they do something like this.
If they don't give you any information, you can contact them via their online form or you can email them at [email protected]. Have your order number and any other relevant information on hand to help them respond faster.
If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.
Related Complaints
PrettyLittleThing Premier Delivery Rarely Arrives Next Day and Feels Misleading
I registered for the Premier Delivery program of PrettyLittleThing, which apparently covers "next day delivery" on every order. It has, nevertheless, been a major disappointment. I have used it several times, however my orders hardly ever show the next day as stated. I recently ordered some clothing...