PlayerUp support is asking me to upload personal documents, but there are no guarantees of a refund. Is this safe, and what should I do?

How to proceed if PlayerUp asks for your personal documents but you’re unsure about security. Here are practical and up-to-date recommendations:

Make sure the request is really from PlayerUp.
Check the sender’s email address and the website domain. Legitimate messages are sent only from the official playerup.com domain. Any third-party addresses are a red flag for phishing.

Never submit your passport or payment details via message links.
Even if an email looks official, upload documents only through the secure section of your PlayerUp account — never through external forms, links, or chats.

Verify the purpose of the request.
PlayerUp may request verification only to confirm identity during withdrawals or dispute investigations. If the purpose is not clearly explained, refuse to proceed until it is clarified.

Redact sensitive information.
If documents are required, you can cover parts of the document number, series, or address, leaving only your name and date of birth — usually enough for identification.

Document all communication.
Take screenshots of requests, email addresses, and any forms where you’re asked to submit data. This helps protect you if your information is misused.

Pause if you have doubts.
It’s better to lose some time than to expose personal data to scammers or an insecure process.

Report the situation on Xolvie.
If PlayerUp demands documents without clear guarantees, describe your case on Xolvie.

This helps warn other users about the risks of sharing personal data and draws attention to platform security issues. Your complaint can genuinely influence policy changes.