I want to leave PlayerUp, close my account, and delete my data — how can I do this, and what happens to my balance or any unfinished deals?

How to delete your PlayerUp account and protect your personal data. Here are useful and up-to-date steps:

Check for active deals.
Before closing your account, make sure all transactions are completed: funds received, disputes resolved, and refunds processed. Unfinished deals may block account deletion.

Withdraw your balance.
If you have funds in your PlayerUp account, request a withdrawal before submitting an account deletion request. After deactivation, access to your balance may be lost.

Contact PlayerUp support.
In your ticket, clearly state: “I request the deletion of my account and personal data in accordance with the privacy policy.”
Be sure to ask for confirmation that all your data has been deleted, including documents and correspondence.

Verify that your data is actually deleted.
After a few days, try logging in. If the deletion was successful, you should no longer be able to access the account.

File a complaint if the account is not deleted.
No response within 10–14 days may be considered a violation of your rights to have your personal data removed.

Report the issue on Xolvie.
If PlayerUp delays deleting your profile or withholds funds without explanation, submit a complaint on Xolvie.

This helps officially document the issue, push for data deletion, and draw attention to the platform’s transparency. Your report may lead to broader policy improvements.