Brand Overview: Perfume Box
Perfume Box (also operating as The Perfume Box) is an online fragrance retailer based in South Plainfield, New Jersey. Backed by a family-run business with over 30 years of experience in the fragrance trade, the platform specializes in selling genuine designer and brand-name perfumes, colognes, and beauty items at discount prices.
Contact Info
Email: [email protected] (or [email protected])
Phone Number: (844) 672-7386
Industry and Operations
Perfume Box operates within the e-commerce fragrance and personal care industry. The company operates a direct-to-consumer digital storefront providing discounted designer scents, beauty items, and gift arrangements.
- Women's Perfumes: Eau de parfum, eau de toilette, and body sprays from popular and luxury designer brands.
- Men's Colognes: Fragrances ranging from mainstream designer labels to niche scent houses.
- Gift Sets & Bundles: Curated multi-piece gift boxes, miniature collections, and seasonal fragrance sets.
- Bath & Body: Scented lotions, shower gels, deodorants, and aftershaves.
User Sentiment
While shoppers are drawn to Perfume Box for discounted retail prices, customer sentiment reveals recurring frustration regarding order fulfillment and support communication. When problems occur with deliveries or product quality, customers often report friction during the resolution process.
- Shipping and Delivery Delays: Customers frequently report delays in order processing, extended fulfillment times, and unupdated tracking numbers.
- Customer Support Accessibility: Shoppers often report difficulties getting timely responses via email or through the advertised phone line when trying to inquire about pending orders.
- Order Discrepancies and Missing Items: Complaints cite instances of receiving incorrect fragrance sizes, mismatched items, or packages missing parts of an order.
- Damaged Packaging: Some buyers note receiving dented or crushed perfume boxes, leaked bottles, or broken caps due to inadequate shipping protection.
- Return and Refund Friction: Users report strict return requirements and slow refund processing times when attempting to resolve lost or incorrect orders.
Share Your Experience
If you’ve experienced issues with Perfume Box, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.