Brand Overview: Perform Better
Perform Better is a prominent supplier of functional training, athletic conditioning, and rehabilitation equipment. Operating as a specialized division of M-F Athletic Company, the brand was established in the early 1990s to cater to strength coaches, personal trainers, and physical therapy clinics.
Contact Info
Customer Support Phone: 888-556-7464 (Toll-Free) or 401-942-9363 (International)
Customer Support Email: [email protected]
Industry and Operations
Perform Better operates within the fitness, sports performance, and physical therapy equipment industries. The brand provides training tools, facility outfitting, and professional coaching education through seminars and workshops.
- Functional Training Equipment: Resistance bands, kettlebells, medicine balls, plyometric boxes, and agility ladders.
- Recovery and Therapy Tools: Foam rollers, balance pads, mobility straps, and rehabilitation gear.
- Facility Outfitting: Commercial power racks, functional rigs, turf, and rubber gym flooring.
- Educational Services: Functional training summits, webinars, and instructional materials for coaches and trainers.
User Sentiment
While Perform Better is a frequent choice among gym owners and conditioning specialists, user complaints highlight key operational pain points, particularly regarding added costs, fulfillment practices, and communication.
- High Shipping Fees: Customers frequently express frustration over high shipping and handling rates, especially on heavy equipment, which can dramatically increase checkout totals.
- Customer Support Delays: Several buyers report slow response times or difficulties reaching support representatives when inquiring about order status, tracking updates, or broken merchandise.
- Return Policy Friction: Complaints often point to strict return guidelines, including buyers having to pay return shipping fees and facing delays in receiving refunds.
- Inventory and Fulfillment Issues: Some users report unexpected backorders, missing items from multi-package deliveries, or lack of timely notice when items are out of stock.
Share Your Experience
If you’ve experienced issues with Perform Better, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.