Today, I used the Pdfe.com website on my computer via Chrome for the very first time to edit a PDF file. The system clearly showed me a ₺45 fee for the service, which I paid in order to complete the document editing. However, immediately after the transaction, I received a notification from Ziraat Bank indicating that an attempt had been made to charge ₺2200 to my card without my consent.
At no point during the process was I informed that such a high amount would be taken, nor was I presented with any subscription notice or confirmation box to approve ongoing payments. Even though I specifically selected the option not to save my card details, the system stored them anyway, which raises serious concerns about data security and unauthorized use.
This situation not only broke my trust but also caused me unnecessary stress and inconvenience. I had to cancel my card immediately to prevent further charges, which disrupted my time and created a serious financial risk.
I demand the following actions without delay:
Immediate deletion of my card information from your system
Full cancellation of my account and any hidden subscription
Guarantee that no further unauthorized charges will be attempted
Pdfe.com must address this issue urgently. Unauthorized charges and storing customer card data against their will are unacceptable. I expect a prompt resolution and confirmation that my refund and cancellation have been processed.
On 5th of september, I used the Pdfe.com website on my computer via Chrome for the very first time to edit a PDF file. The system clearly showed me at IDR 18,500 for that one time use of fee for the service, which I paid in order to complete the document editing. However, today 12 of september after...
On July 24, 2025, I accessed Pdfe.com to download a PDF document. The site advertised the service as “free,” but at the end of the process, I was asked to pay ₺45, which I accepted to complete the transaction. During this payment, I had to enter my card details into the system. Just a week later, on...
On July 8, 2025, I visited Pdfe.com to download a PDF document. The site clearly displayed the word “free,” yet at the end of the process I was asked to pay ₺45. I accepted the payment in order to complete the download, but this also required me to save my card details in their system. A month later...
On August 14, 2025, I used the Pdfe.com website for what was supposed to be a one-time PDF service. I agreed to a single payment only, yet shortly after, I noticed on my bank statement that ₺2200 had been withdrawn from my card ending in 3389 without my knowledge or consent. At no point was I inform...
On August 7, 2025, I signed up for a ₺45 trial version of the PDF converter service on Pdfe.com. The trial was supposed to last until August 14, 2025. I did not save my card details on their platform, nor did I give any authorization to continue with a paid subscription. Despite this, on August 15, ...
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